FREQUENTLY ASKED QUESTIONS (FAQs)

✈️ SHIPPING & PROCESSING

Q: When Will My Order Ship?

A: Orders are typically processed and shipped within 3 working days of purchase.

Q: How Long Does Shipping Take?

A: Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is approximately 7 to 20 working days. Your tracking number will be updated within 3 to 7 days after your order has been shipped.

📦 ORDERS & CANCELLATIONS

Q: How Do I Cancel An Order?

A: We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has already been shipped. Once this process begins, it is out of our control. We pride ourselves on prompt service to get your orders out as fast as possible, and we appreciate your understanding.

🔄 RETURNS & REFUNDS

Q: What Is Your Return Policy?

A: If there is an issue with your order (e.g., defective product, incorrect item, or damaged packaging), please contact us within 7 days of receiving your package. Our team will review your case and, if approved, we will arrange for a replacement.

⚠️ Important: Please do not return any items before our customer service team reviews your request and provides specific instructions. miroela.com reserves the right to deny any unauthorized return requests. Depending on the return reason, shipping costs and original shipping charges may be non-refundable.

💳 PAYMENT METHODS

Q: What Methods of Payment Do You Accept?

A: We accept PayPal, Credit Cards (Visa, MasterCard, Discover, and American Express), Debit Cards, and E-Checks (via your standard bank account).

✉️ NEED ADDITIONAL HELP?

If you have any other questions or need further assistance, please feel free to contact our dedicated support team at: 📧 support@miroela.com