RETURNS & REFUND POLICY

We strive to ensure our customers are 100% satisfied with their purchases. If you are experiencing any shipping or product issues, please send us an email—our team is here to assist you right away.

🔄 RETURN & EXCHANGE POLICY

Exchange Window

You may request an exchange within 14 days from the date of delivery. Items must be in like-new condition with no visible wear and tear.

Shipping Costs for Returns

The buyer is responsible for return shipping costs unless the return is covered by our warranty against manufacturer defects or the exchange is due to our error.

Warranty Exclusions

Please note that our warranty only covers manufacturing defects. It does NOT cover:

• Damage caused by accident or improper care.

• Normal wear and tear.

• Breakdown of colors and materials due to sun exposure.

• After-market modifications.

• Any products with water exposure (no returns/exchanges will be accepted).

Damaged or Low-Quality Items

For the fastest resolution, please email us including a photograph demonstrating the poor quality or the damaged area of the item.

• Tip for optimal pictures: Place the item on a flat surface, with the clothing tag and the error/defect clearly displayed.

💰 REFUND POLICY

If you feel the product you purchased does not meet your expectations, you have the option to request a refund under the following circumstances:

• Customer Dissatisfaction: If you want to return an item purchased within the last 14 days, we will process a full refund as soon as we receive and inspect the returned item.

• Non-Functional Items: The product you purchased is completely non-functional or defective upon arrival.

• Non-Delivery: You did not receive your product within 60 business days (or 90 business days for South America) from the date of purchase.

⏱️ Processing Time: Please note that approved refunds can take 3 to 5 business days to reflect in your bank account, depending on your card issuer.

✉️ HOW TO START A RETURN

⚠️ IMPORTANT NOTICE: Please DO NOT ship items back to the address on your shipping label or our corporate registration address. We will not be able to process your refund if the package is sent to the wrong location.

To get the correct return warehouse address and step-by-step instructions, please contact our Customer Service team at: 📧 support@miroela.com